 |
 |
 |
 |
 |
 |
 |
 |
 |
Email this page to a friend Frequently Asked Questions (FAQ)
We supply the highest quality I|D tags you can find. What makes a tag “high quality”? Quality material and good workmanship. You want your pet's id tag to last an to be readable by the finder of your pet, nothing else will matter if your pet is lost. You can trust Indigo Collar Tags because we will not supply any tag that will wear out. If you want the highest quality pet id tag money can buy, a tag that will get your lost pet returned to you safely, you have come to the right place. Buy from Indigo Collar Tags and be confident your pet is safe from loss.
Tag Collections |
|
Fitting CollarTags™ |
|
Gift Vouchers |
We use super socket layering (SSL) to encrypt you order; this is the highest form of encryption available. PAYPAL is the company we use to process your payments. Your credit card number and other personal information are safe and cannot be viewed by any third party. We do not even see your credit card number here at our place of business and no one at Indigo Collar Tags has access to it.
This is a secure site. Your order is encrypted when you send it to us, it is not encrypted now, as it sits on your computer, for this reason your browser may issue a “Security Warning”. The browser sees the order as it is now and has no way of “knowing” the information will be encrypted once you “Check Out”. HAVE NO FEAR! your Credit Card number cannot be observed by a third party while your order is coming across the internet on it's way to us.
We do not sell or give any information you provide us to any third party. If you have not ticked the “keep me on your database” box then we will not use any information you provide to contact you for any reason other than to confirm and fill your order. Anytime you visit a site on the internet the host server temporarily records certain information about you. The address of your internet service provider (AOL, BT, Tiscali, etc) which pages you visited, and the time of your visit. This information is not requested by us and we cannot stop it from occurring. The server needs the information in order to transmit the pages you wish to view to your computer. After a time, 30-60 days, your information scrolls off the server and is gone. This will happen at every site you visit on the internet.
Our shopping basket (as with all the others of which we are aware) uses “cookies” to track your progress through our site and identify you with the products you may order. If you have your browser set to refuse “cookies” you cannot order online at our site. Some large corporations (using LAN networks) prevent “cookies” from being set so if you are using a computer hooked up to a LAN network the cart may not work.
Online orders. Our system will automatically email you a confirmation when you order, for this reason we need a valid email address. If you do not receive an email then you did not provide a valid email address, you have mail filters that rejected the confirmation delivery, or your order did not get to us. We urge you to leave the confirmation on your hard drive / in your “inbox” until the tag order arrives, if there is an error on the tag, check it against the confirmation. After you receive your confirmation email, we urge you to look it over carefully one last time for any typos or errors you may have made when you filled out your order, it is not too late to correct these errors at this point. If you notice an error send an email immediately and put EDIT and the top line of your tag details in the subject line, repeat the tag information in the body of the email and tell us what needs to be changed. For example: “EDIT number 772666 to 777666 OR change postcode to SN4 5EA”. It is that simple. Please do this quickly as when the order has been sent to the engraving machine it cannot be rectified and a new order will have to be placed.
Mail orders. You will not receive a confirmation of order. Please wait for 14 days to receive the order. If by this time you have not received anything ring, or email and we will confirm your order status.
Errors are rare. Any error made by us will be corrected free of charge. If the tag is received and the information is not correct due to the instructions you have provided us, a new order will have to be placed through this site or by post. If you give us incorrect instructions when you order please do not email or call us and expect us to re-make the tag free of charge. We are offering our tags at a low profit margin in an effort to keep prices down, making tags twice due to instruction errors is beyond reason at these prices. Fill out the form carefully and check it before you submit the order, when you receive the confirmation look it over again, if you find an error send us an email, put the tag details in the subject line and the body of the email and tell us what needs to be corrected. Do not phone us, just send the email as outlined and this will work perfectly to resolve the matter. If you use this method and we do not send a correct tag we will remake the tag free of charge.
How Long Until I Receive My Order?
Orders are processed and dispatched to the engraver every day before 3pm. Most orders arrive at your address about six working days after ordering, some arrive sooner. On rare occasions an order takes longer to arrive, or fails to arrive at all. We refill all orders free of charge that fail to arrive within 21 days of the mailing date, this is a rare occurrence.
We post all orders via Royal Mail First Class Postage to mainland UK and Northern Ireland. We do not provide any other kind of delivery.
We do take orders from countries outside the UK and Northern Ireland. However, we do add £2.00 to the price of each CollarTag™ to cover the added cost of postage. We cannot take orders from North or South America as part of our distribution rights.
No hidden costs here. We include all postage and handling fees in the low price.
Please note we do not allow collections from our working farm. We only have a single track road that we have heavy machinery using. It is too dangerous and we cannot ensure your safety.
We guarantee these tags to remain 'functional' for the life of your pet. If you buy one of our CollarTags™ and it ever wears out or breaks during the life of your pet, we will replace it with a copy of the original information, free of charge. NOTE: We do not guarantee the tags against collar loss or the need to update tag information. The CollarTags™ will only be replaced if the original is returned for our inspection. Collars bought from us are not guaranteed. If you have any complaints about the quality of them we will pass your details to the collar manufacturer.
We guarantee your satisfaction with any tag you purchase from us. If you are not happy with the tag you receive from us, for any reason, just return it, tell us why you not happy with it, and we will issue you a complete refund. If any tag you receive from us breaks, or the lettering wears off, we will replace the tag free of charge; in these cases the replacement information will be the same as that engraved on the original tag (i.e. pet name, phone number, etcetera) changes are not allowed on warranty replacement tags.
Anything you want provided there is room, what you put in the instruction boxes is what will be on the tag. A lot of text crammed onto a small tag will result in lettering that is difficult to read, keep this in mind when requesting the text you want on the tag. You will be happier with the results if you try to be brief and to the point. Avoid redundant and obvious wording, like “PLEASE CALL”, middle initials in your name, and putting your last name on the tag twice, once after pet name and once after your name, this is obvious and will just make the tag look cluttered. Please note that you do not have to fill all the boxes on the tag data entry form. The less writing the larger the print will be. See “Text Formatting” below. Please take note of what the Government says with it's Control Of Dogs Order (1992).
The fields shown in the table below are guidelines only. You may include any information you wish, e.g. mobile phone number, vet's telephone number, your postcode or whether your pet is 'microchipped'.
Available Lines |
Maximum Number of Characters |
| MINI CollarTags™ | |
|
14 (fourteen) including spaces , e.g. pet's name |
|
14 (fourteen) including spaces, e.g. owner's name |
|
14 (fourteen) including spaces, e.g. telephone number /mobile number |
|
14 (fourteen) including spaces, e.g. address/town/country/postcode |
| All other CollarTags™ | |
|
14 (fourteen) including spaces, e.g. pet's name |
|
18 (eighteen) including spaces, e.g. owner's name |
|
20 (twenty) including spaces, e.g. telephone number/mobile number |
|
25 (twenty five) including spaces, e.g. address |
|
20 (twenty) including spaces, e.g. town/country/postcode |
Control of Dogs Order (1992) says "every dog" in a public place must wear a collar and identity tag. The identity tag must show the name and address of the owner. You can be fined up to £5,000 for this offence. Your dog must still wear an identity tag even if it is microchipped. To view The Control of Dogs Order (1992) click here.
All text is in all caps for clarity. In obvious situations like MacDONALD we will use lower case. All text is centered, top to bottom, left to right. Less text means the text we do engrave will be larger. If you ask for one line, just the pet name for example, the text (letter height) will be greater than if you ask for two lines, etcetera.
Getting the right CollarTag™ has everything to do with the width, thickness and type of collar your pet wears. You must take care to determine these factors prior to ordering a CollarTag. If you are unsure, please Contact Us before you order as mistakes cannot be rectified after the tag is engraved and a new tag will have to be ordered.
We have CollarTags™ for almost all types of collars. Plastic snap buckles, rolled leather, double thick with eyelets, Martingale, Invisible Fence, you name it, we almost certainly have a style that will work on the collar your pet wears.
| We have styles that fit: | |
| 3/8 inch / 10 mm wide nylon buckle collars for very small dogs and cats | choose MINI |
| 5/8 inch / 15 mm wide nylon buckle collars for small to medium size dogs | choose MEDIUM |
| 3/4 inch / 20 mm wide nylon buckle collars for small to medium size dogs | choose MEDIUM |
| 1.0 inch / 25 mm wide nylon buckle collars for medium to large dogs | choose LARGE |
| 3/4 inch / 20 mm wide double thick nylon, leather and rolled leather collars | choose MEDIUM |
| 1.0 inch / 25 mm wide double thick nylon, leather and rolled leather collars | choose LARGE |
| 3/8 inch / 10 mm wide nylon adjustable collars, plastic snap buckles | choose MINI |
| 5/8 inch / 15 mm wide nylon adjustable collars, plastic snap buckles | choose SMALL |
| 3/4 inch / 20 mm wide nylon adjustable collars, plastic snap buckles | choose MEDIUM |
| 1.0 inch / 25 mm wide nylon adjustable collars, plastic snap buckles | choose LARGE |
CollarTag Sizing: CollarTag Combo
How to ensure you get the right collar neck size for your pet
To get the correct length collar when ordering a CollarTag with a collar you want the “comfortable” circumference of your pet's neck. The best way to determine this is to measure the collar the pet currently wears, not the overall length, but the distance from the end of the buckle to the hole in the collar that you use to fasten it. If the collar is an adjustable one (closes with plastic snaps) then the length from end to end will do. If your pet does not have a collar then try to use a cloth measuring tape or put a piece of string around the pet's neck and then measure that, do allow for comfort.
Ordering 15 mm Collars and CollarTags
Please note that the CollarTag for a 15 mm wide collar is 23 mm wide so will overhang the edges of the collar by approximately 3 mm each side. The other CollarTags overhang by about 2 mm. We do not think this looks unattractive or bulky, even on smaller dogs. The CollarTag is the this size to allow the increased amount of text that customers requested.
The CollarTag™ is owned by Don Carrick of Boomerangtags.com Pismo Beach, California. Indigo Collartags has the Exclusive Rights to the European distribution of CollarTags™. All orders from outside of Europe must not be placed on this website. If you need more info, send a message via the Contact Us page. All rights are reserved.
Please Contact Us if you wish to place orders of 3 tags or more.
Draw the outsides of the webbing together and pass it through the small opening in the middle of the lugs. Open webbing out and now it is secure.
Order On-Line and Pay by Cheque
If you wish to place an order on-line but pay by cheque, please follow the on-line ordering process. When this is complete, press the 'checkout' button and proceed to enter your contact and delivery address details. At the bottom of the page you will be given the option of 'Pay by Credit Card' or 'Pay by Cheque'. If you click on 'Pay by Cheque' you will be sent an email which is a copy of your order. All you need to do then is send a cheque, made payable to Indigo Collar Tags, to Indigo Collar Tags. We will process your order as soon as possible and trust you to send a cheque. If you have any questions please email us or ring on +44 (0) 1793 772 666. To order On-Line and Pay by Cheque click here.
The perfect gift for those hard to buy for people. It is very simple to give tags as gifts as all the prices are the same. You don't need to know anything about the recipients pets be it ferrets, cats, dogs, goats or horses. The tags will even fit on luggage straps. The Gift Vouchers cannot be used to purchase collars.
After purchase you will be sent a Gift Voucher that can be redeemed via the order form sent with it. There is NO time limit on the Gift Vouchers. We will honour your Gift Voucher for ever.
The AgilityNet Panel have extensively reviewed and tested IndigoCollar Tags™. The full review can be viewed by clicking on the link AgilityNet.
AgilityNet.com website
Copyright © 2008 Indigo Collar Tags - All Rights Reserved
Website designed and maintained by TarasetTaraset
Indigo Collar Tags, Quarry Farm, The Hyde, Purton, Swindon, Wiltshire, SN5 4EA
Tel: +44 (0) 1793 772 666, Fax: +44 (0) 871 989 2807, Mobile: 07702 719 908